Shipping policy

1. Where We Ship
We deliver to any postal address, in India and internationally. We generally use BlueDart and DTDC for deliveries within India, and BlueDart for deliveries outside India. Courier companies do not deliver to P.O. Box addresses, so please provide a complete street address with the correct PIN code or ZIP code.

Residential shipments to the USA and some other countries will be left at the door if no one is available to receive the package or answer the doorbell — our courier partners are not able to provide a signed delivery confirmation in these cases. To avoid any dispute over a delivery, please make sure someone is available to receive the package when delivery is attempted.

If the shipping cost shown at checkout doesn't work for you, write to us at anuvabsarees@gmail.com and we'll see if a more economical courier option is available for your address.

All orders are shipped from Dalmadal Road, Bishnupur, District Bankura, PIN - 722122, West Bengal, India.

2. Calculating Shipping Cost
Shipping is free on all orders within India. Please make sure you enter your complete address with the correct PIN code — we can't be responsible for delivery delays caused by an incomplete or incorrect address.

For orders shipped outside India, shipping cost is calculated based on the weight and size of the parcel, including packaging, and the delivery destination. The exact shipping cost for your order is calculated automatically at checkout, once you add a product to your cart.

3. Delivery Time
Orders within India are generally shipped within 3-5 days of the order date; some items ship within 1-2 days depending on availability. We ship international orders by air courier — BlueDart — and domestic orders by BlueDart & DTDC. International deliveries typically arrive within 7-10 days across the USA, Europe, and other major cities worldwide.

4. Transit Risk
If the courier fails to deliver your order, you will not bear the loss — that risk is ours. However, once a product has been delivered to your shipping address, we are not responsible for the package being lost or stolen, or for any damage that occurs after delivery.

5. Shipment & Tracking Details
We will email you as soon as your order is handed over to the courier. This email will include your tracking number, the courier's website, and the expected delivery date. You can also check your order status by logging into the My Account section on our site.

A tracking number may take up to 48 business hours to become active on the courier's website after it's issued.

6. Address Change Requests
Once an order is placed, it generally cannot be altered. That said, we may be able to accommodate an address change if you request it within 24 hours of placing the order. Send your request to anuvabsarees@gmail.com and we'll do our best to update it before the order ships.

7. Incorrect or Incomplete Address
Some courier companies charge a penalty when the delivery address and PIN or ZIP code don't match. Any such penalty or fee is the customer's responsibility, not ours — please double-check that your shipping address is entered correctly. If an order needs to be reshipped because of an incorrect address, the customer is responsible for the reshipping charge.

8. Time to Ship
Products that are in stock are generally shipped within 5-7 days of the order date, sometimes sooner. If a product needs to be remade before it can ship, it time to ship will be based on availability of raw materials; we will let you know by email if this applies to your order.

9. Delay in Shipping
Shipping times listed on our website for each product are estimates, not guarantees. Because many of our products are handmade, delays can occur for reasons outside our control, and we appreciate our customers' patience here. If an item is out of stock or an order is unusually delayed, we will notify you by email. If you'd rather not wait, we encourage you to choose an alternative product; if nothing else feels right, we will promptly refund the full amount you paid, including shipping, with no deductions. Where appropriate, we may also offer store credit or a small gift as a gesture of goodwill, considered case by case.

Delivery dates are always approximate, and we are not liable for delays in delivering all or part of your order. We may ship an order in more than one parcel, and where part of an order cannot be fulfilled, we may refund you for that part.

10. GST, VAT & Customs Duties
Customers are responsible for any GST, VAT, customs, or import duty charged by their own country. These charges vary widely by country and are outside our control, so we're unable to predict them in advance. The courier may also apply its own service charge on top of any customs duty, depending on the shipment.