Refund policy

At Anuvab Fashion (a unit of Anuvab, Bishnupur), every saree is inspected before it leaves our workshop in Bishnupur, West Bengal. If something still isn't right when it reaches you, here is how we make it right.

1. Guidelines on Returns
We accept returns within 7 days of delivery for products that arrive damaged, defective, or materially different from what was ordered. To be eligible, record opening video within 48 hours and returned in its original packaging with all tags intact. To start a return, email us at anuvabsarees@gmail.com with your order number, opening video, photographs of the issue within 7 days of delivery. Once we approve the return, we will arrange a reverse pick-up or share a return address, depending on your location. You shall receive an acknowledgement e-mail from us within 2-3 business days of the receipt of the returned product(s), confirming that we have received it and that it is under inspection.

2. Refunds
Once your returned product passes inspection, we will notify you of the approval or rejection of your refund. If approved, post product is received by us, the amount will be refunded in the same mode as your original mode of payment; the money will be credited to your account within 7-10 business days, depending on your bank or payment provider. Shipping charges, where applicable, are non-refundable.

3. Replacement Terms
If the product you receive is damaged or defective, we offer a free replacement of the same item, subject to availability. If we are unable to resend you the original product, we would give you the option of selecting an alternative product from our store of equivalent value, and the replacement product will be shipped at no extra cost. Replacements are not offered to correct alteration and manufacturing errors made at the customer's end — if a garment has already been altered or tailored, please write to us before attempting any repair yourself, and we will send the product(s) to you as soon as possible.

4. Cancellation of an Order
Orders can be cancelled within 24 hours of being placed, provided they have not already been shipped. To cancel, please email us or send message on whatsapp as soon as possible at anuvabsarees@gmail.com with your order number. Once an order has been dispatched, it cannot be cancelled, though the Returns terms above will still apply once it arrives.

5. Availability of Products
We bring our customers exclusive, handcrafted sarees directly from the looms of Bishnupur. Though we continuously aim at delivering quality products, the availability of a specific weave, motif, or colourway is subject to what our weavers currently have in stock. In case of such a situation, we encourage our customers to select an alternative product, or wait for the item to be restocked, whichever they prefer.

6. Color and Description Disclaimer
Every saree on our website is photographed under natural light to represent its true colour as closely as possible; actual colours may still vary slightly depending on your screen settings. As these are handwoven products, there may be minor variations in style and texture (weaving imperfection) from piece to piece, and from the image shown. The raw finish of handicrafts, especially of tussar and mulberry silk, cannot be compared to that of a machine-made product — this raw finish is part of the fabric's natural character, and is not treated as a defect. Similarly, minor variation in the shade selected by you is considered normal practice in hand-dyed textiles and does not reflect a flaw in the product.

For any questions about this policy, please write to us at anuvabsarees@gmail.com or Whatsapp us at +91-9635350222.